Privacy Policy

1. Introduction

Dernvoral ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and clients who engage our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this policy carefully to understand our practices regarding your personal data. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details: such as your name, email address, phone number, and postal address, typically provided when you submit an enquiry or request a consultation.
• Communication records: including correspondence exchanged with us via email, contact forms, or telephone.
• Technical information: such as IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies when you use our website.
• Information provided during onboarding: any additional information you choose to share with us in connection with the services you request.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Responding to enquiries and providing requested information about our services;
• Delivering, managing, and improving the services we provide to clients;
• Communicating with you about updates, consultations, or matters relevant to our relationship;
• Maintaining the security and proper functioning of our website;
• Complying with applicable legal and regulatory obligations.

We do not sell personal data to third parties.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our business, and compliance with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, understand how visitors interact with our site, and support basic functionality. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Sharing of Information

We may share personal data with trusted third parties in limited circumstances, including:

• Service providers who assist us in operating our website or delivering our services, subject to appropriate confidentiality obligations;
• Professional advisers where necessary for the proper conduct of our business;
• Regulatory or governmental authorities where required by law or in response to valid legal requests.

We do not share personal data with unrelated third parties for their own marketing purposes without your consent.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When data is no longer required, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have certain rights in relation to your personal data, which may include the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data, subject to certain exceptions;
• Object to or restrict certain processing activities;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided on our website.

10. International Data Transfers

If personal data is transferred outside of your country of residence, we aim to ensure that appropriate safeguards are in place to protect that data in accordance with applicable data protection requirements.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites, and we encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updated version will be posted on this page, and we encourage you to review it periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch using the contact information available elsewhere on our website.